Contact

Are both the Park and its Facilities accessible?

Yes. All the common areas such as Reception and the Restaurant are wheelchair accessible. We also have disabled shower and toilet facilities for guests.

Please ask at Reception for further information such as locations and how to access.

We have also relaid many footpaths in our woodland areas to make them more accessible for wheelchairs and pushchairs to allow more people to enjoy the tranquility of Yeatheridge Farm.

Are generators allowed?

Sorry, we do not allow any generators on the park, due to the fire risk and noise disturbance for other guests

Are pitches hardstanding?

All of our hardstanding and premium pitches are hardstanding.

Are there hairdryers available?

We have sockets in the shower block so you can bring your own.

Are touring caravan, motorhome and camping pitches hardstanding?

Some pitches are hardstanding. Please select whether you would like to book a hardstanding pitch at the booking stage.

Behaviour on the Park

Our park is a family holiday park, so please ensure your behaviour is appropriate and is not noisy, offensive or likely to cause any harm or upset to other guests, staff or property at the holiday park.

If we feel your behaviour is illegal, offensive, disruptive or inappropriate we will ask you to leave the holiday park.

PLEASE NOTE that the use of abusive language or threatening behaviour towards any member of staff will not be tolerated – if you are deemed to behaving inappropriately you will be asked to leave site.

Can I book more than one pitch?

We ask that all pitches are booked under the name of the person or persons staying on the pitch. If booking more than one pitch, please provide individual names and addresses.

Can I book my next holiday before I leave?

Yes, you can book another holiday at any time while on park, just visit the Park Reception or book online.

If you book your holiday for the following year while you are still on the park, you can take advantage of our Book Before you Leave offer

Can I bring a Pet on holiday?

Responsible dog owners are welcome on the park with the agreement that all dogs are kept on a lead at all times, other than in the dog exercising area.

Dogs are not to be left unattended and are not permitted in the children’s play area, Bull Pen Club, Restaurant, Bar, Shop, Cafe, Swimming Pool areas or in the amenity blocks.

It is the owners responsibility to clean up after their dog.

Can I bring a commercial vehicle on to the park?

Commercial vehicles are not permitted on the park except with the express permission of the Park Manager. Additional rules may apply in this instance which must be adhered to.

Can I bring a gazebo?

Gazebos and shelters are permitted at the park and must be booked onto your pitch.

Can I cancel my holiday?

Please see our terms on amending or cancelling your holiday.

Can I charge my electric vehicle on-park?

Our park has electric vehicle charging points, which are available for customer use on a first come first serve basis – please do not park in the designated parking bays if not using the chargers. Electric cars cannot be charged on your pitch

Can I choose my pitch or accommodation?

We allocate pitches at the time of booking. Whilst we take pitch requests and fulfil them 99% of the time, we cannot guarantee any pitch at any time.

Can I extend my holiday?

Yes, you can extend your holiday at any time if the dates are available.

If you would like to extend before you arrive, call our reception team and if you are already on park, visit the Park Reception where they will be happy to help.

All extensions are subject to availability and payment of the additional cost.

Can I fly a drone?

The use of drones on our caravan park is not permitted, but with permission from reception your are welcome to fly them over the farm land.

Can I freeze ice packs?

We will freeze your ice blocks in the shop

Can I get takeaways delivered to the park?

No, there are no takeaway or super market deliveries allowed.

Can I have a BBQ?

Barbecues are permitted, but we ask you not to place them directly onto the ground, decking or picnic benches.

BBQs should be at least 30cm from the ground, bricks can be provided. Please dispose of them responsibly.

Please make sure that they are suitably placed away from tents/caravans etc and are never unsupervised. Ensure that you are familiar with the location of the nearest fire extinguisher.

Can I have an open fire?

Open Fires are strictly prohibited anywhere on the park but we allow the use of enclosed, raised fire pits.

Please note the location of your nearest fire fighting equipment before you pitch up.

Flammables: You are not permitted to activate any firework, explosive or Chinese lantern. If unsure about fire safety then please talk directly with the park management.

Can I hire cots and highchairs?

Please enquire with our reception team when making your booking, or prior to your arrival, so we can add these onto your booking for your accommodation.

Can I park my car on my touring pitch?

Yes, there is space to park one car on your touring pitch alongside your caravan and awning.There is a small charge for additional cars. Please contact Reception for more information. Let us know when you book or check in if you have an additional vehicle and we can let you know where to park.

Can I pay my balance in installments?

You can pay your holiday in instalments, as long as the full balance is paid by the balance due date, 10 weeks before the arrival date.

Can I put my awning up?

Yes. Awnings extending up to 2.5m from your touring caravan, motorhome or car can be put up for an additional nightly charge. We recommend using heavy duty awning pegs if pitched on a hardstanding surface.

Can I put up a pup tent or gazebo?

Pup tents or gazebos are allowed on the majority of our pitches for an additional nightly charge. Pup tents are for storage only. Please ask our Reservations Team about prices.

Can I receive a supermarket food delivery on the park?

Supermarket food deliveries are not permitted on the park, due to restricted commercial vehicle access for our guest’s safety.

ANY supermarket delivery will be subject to a £50 surcharge.

Can I smoke or vape?

It is illegal to smoke or use e-cigarettes inside enclosed public buildings.

Outdoor smoking areas are provided.

You must also refrain from smoking or using e-cigarettes in any holiday accommodation, you may be charged a £75.00 cleaning fee and asked to leave immediately with no refund on your holiday.

Can I use a washing line?

Washing lines are not permitted on the park. Please do not tie anything to our trees. Washing lines present a danger and especially when light levels are low. There is a well equipped launderette on site offering mechanical drying facilities as well as ironing.

Can children use the swimming pool?

Children under 15 years old and those who are not competent swimmers must be accompanied by an adult in the swimming pool areas at all times. We do not allow lone swimming, there must be more than one person in the pool hall at all times.

Can day visitors use the pool?

General swims are available to day visitors so long as they have booked and registered at reception.

Can our family or friends visit us?

Family and friends are welcome to visit you on the park, but during the day only. Please register their presence on park at Reception upon arrival. Any overnight stays are chargeable and need to be booked.

Can we have an early check-in?

Sorry, we do not currently offer this facility.

Children on the Park

Parents are expected to supervise their children at all times.

We ask that all adults be aware of the presence of children around the park.

Please take special care when driving and keep to the 5mph rule.

Do you have Security on the park?

We have CCTV in certain areas and lock our entrance between 10pm and 8.30am to all traffic.

There is pedestrian access during these times. Please secure your property as you would at home.

Do you have WiFi?

Yes, WiFi is available om the park. Information on how to connect to our local WiFi network will be provided upon check-in.

Dogs on the Park

Responsible dog owners are welcome on the park with the agreement that all dogs are kept on a lead at all times, other than in the dog exercising area. Dogs are not to be left unattended and are not permitted in the children’s play area, Bull Pen Club, Restaurant, Bar, Shop, Cafe, Swimming Pool areas or in the amenity blocks.  It is the owners responsibility to clean up after their dog.

Please note we are only able to accept dogs in our dog friendly holiday homes or pitches, maximum of two dogs per unit. Unfortunately, we do not accept any dogs named under the Dangerous Dogs Act 1991 as amended from time to time, even where these types of dog are muzzled as required by government legislation.

The lead name of the party is responsible for the dog whilst on park. Any dogs causing a nuisance may be asked to leave the park and/or your right to occupy your pitch or accommodation maybe rescinded. Refunds in these circumstances will not be given.

Drug Policy

Anyone found in possession of any illegal drugs will be removed from the site without any refund and reported to the police.

Groundsheets

Guests in tents and awnings are requested to lift their groundsheets (where possible) during the day when the tent or awning is not in use. We are grateful for your support with this.

Guests with Disabilities or Special Needs

If you have guests in your party who are disabled or have special needs then please let us know.

We will always do our best to exceed your expectation and help where we can.

How do I report lost property?

If you realise once you have left us that you may have left something behind, please call us.

Every effort will be made to locate the missing item, however we are not liable if this isn’t possible or if it is damaged.

When we find your item we will return it to you, but you will be asked to cover the postage cost.

How many people can I have staying on my pitch?

We allow a maximum of 6 people per pitch. If your family is larger that this please contact reception to discuss your booking.

How many vehicles can i park outside my unit?

We allocate one parking space, however, most of our pitches and accommodation can take two. If not we ask that you park it in the car park

How old do I have to be to book a holiday, and do you accept single sex parties?

As a family park we regret that, except in some circumstances, bookings cannot be accepted from young groups and all reservations must include a person of at least 18 years.

How to prepare for your departure

On the day of your departure, we politely request that you strip your beds and place the linen into the yellow bags provided. The mattress and pillow protectors may be left in place as we will collect these for cleaning separately.

Please also place any used towels into the yellow bags. Once filled, please tie the bag handles and leave the bags on the decking outside.

This is help us reduce the risk of cross contamination as we combat the ongoing coronavirus pandemic. Thank you in advance for your cooperation.

I have a large touring caravan or motorhome, will I fit on the pitch?

The maximum unit size we can accommodation is 9m (29ft).

Please note that awnings must extend no further than 2.5m (8ft) from the side of your touring caravan or motorhome.

Please feel free to call us with the specifics of your touring caravan or motorhome, and we can advise on the best suitable pitch for you to book.

Is Wi-Fi available on the park?

Wi-fi is available in all areas of the park and at reception, please ask.

Is there CCTV on the parks?

Yes, 24 hour CCTV does operate on the parks at key locations.

Is there a 24-hour service?

Our park receptions are open throughout the day. Local opening hours and 24/7 emergency contact numbers will be provided upon check-in.

Is there a Defibrillator on the park?

A defibrillator has been installed in the Reception to help safeguard the welfare of our customers, staff and visitors in the event of a cardiac arrest.

Any member of the public can use a defibrillator.

No training is required as the defibrillator gives simple verbal and visual commands which guide the user through the steps that need to be taken and it will not allow shocks to be given unnecessarily.

Is there a cash point on site?

We currently do not have a cash point on site and encourage contactless and card payments.

Is there public transport available?

Unfornunately the nearest public transport is 3 miles from our parks. Please contact Reception for an up-to-date timetable of local services. We can also recommend local taxi companies.

Is there somewhere to plug my hair straighteners in?

Yes. Power sockets are available in the amenity blocks.

Noise

Please keep noise level to a minimum throughout the day and observe silence between 10.00 p.m. and 7.00 a.m.

Please be a considerate neighbour to other guests who may have put children to bed, thank you.

Park Location

We do everything we can to preserve the rural character of the park therefore the park may have areas of uneven ground, tracks and paths and limited lighting. Please take care and use a torch to illuminate your path.

Prohibited Activities

Ball games & kite flying is permitted in the designated area, see map. The use of remote control activities such as drones, planes, helicopters, motorised scooters, roller blades and skateboards are strictly not permitted.

Smoking on the Park

We operate a no smoking policy in all buildings and around our play area. This includes e-cigarettes. We also ask that you not smoke within 15ft of any building entrance. Outdoor smoking areas are provided.

When smoking or using e-cigarettes around the park, please take care not to smoke too close to fire hazards such as gas canisters, and please remember not to litter.

Smoking, or using e-cigarettes, is prohibited inside any of our accommodation units and you may be charged a £75.00 cleaning fee and asked to leave immediately with no refund on your holiday if this is breached.

What are the opening times for the facilities?

These vary throughout the year. Please see each of our facilities within the app for individual opening times..

What are the reception opening times?

The shop and reception are open from 9am to 6pm during high season (school holidays) and from 9am to 5.30pm the rest of the year.

What are your departure times?

All accommodation and pitches must be vacated by 10am on the day of departure.

What do I need to bring to check in?

When checking in, please bring your booking reference and remember the name the booking was made in. This will help make the process quick and easy.

What happens if we arrive late?

Please let Reception know as soon as possible if you believe you will arrive after 6:00pm to enable us to make arrangements to cater for your arrival.

What is the maximum size touring caravan or motorhome I can bring?

The maximum unit size we can accommodation is 9m (29ft).

Please note that awnings must extend no further than 2.5m (8ft) from the side of your touring caravan or motorhome.

What is the mobile phone coverage like on the park?

The Park has good coverage on EE mobile phone network. Everything else is poor.

What is the speed limit on the parks?

The parks have a speed limit of 5mph, which is strictly enforced. Traffic movements are restricted after 11:00pm to minimise disturbance on the parks.

All vehicles must be taxed, insured and have passed MOT regulations. All motoring laws which apply to the highway, also apply on the parks.

Please take care and do not drive on the grass during wet weather or the winter period. We do not permit the use of any non-road legal motorised vehicles e.g. mini scooters, quad bikes etc.

What should I do if arriving late?

If you are planning to arrive after 6.00pm when our Reception closed, or are running late, please let the park know in advance so we can make alternative arrangements for your arrival.

Please note that unless you have advised us in advance, if you do not arrive on the date stated on your confirmation, your booking will be cancelled the following day and we reserve the right to re-sell the accommodation.

What should I do if we have a problem or complaint?

We do all we can to make sure you enjoy your holiday but sometimes things may go wrong. If this happens, please contact Reception straight away and we will try and put things right.

What should I do in the event of emergency?

In the event of an emergency during your stay, call 999. For non-emergency enquiries, call 101. Please consult your Welcome Pack (sent in the days just prior to your arrival) for details of the nearest police station.

What should I do with my litter?

Pitches are to be kept litter free there are number of refuse points available, please see map for details. Recycling facilities are available at the refuse area. Please Recycle !!!

What time can I check in?

Check-in time is 12noon for touring and camping and 4 pm for all other accommodation, however, you are more than welcome to arrive beforehand and make use of the facilities on site.

Where are the chemical disposal & park drainage?

Chemical disposal points are available for your use on the park, please see park map.

Please do not put non bio degradable products into our drainage system, this includes wipes of any description, nappies, chemicals or sanitary towels.

Please use the correct facilities provided for this purpose, thank you.

Where can I give feedback, a review or a complaint about my holiday?

Your feedback is very important to use so we can let the team know what they have done well and also so we can look for areas we can improve on.

In your welcome pack, you will get a Dorset Diamond card, which you can fill in and hand in to the Park Reception if you receive great customer service from any member of our team. 2 days after departure you will receive an email with a link to our online feedback survey.

If you have enjoyed your holiday, please leave us a review. Each of the Parks has a Tripadvisor page, a Google Review Page and a Facebook Page where your feedback can be left.

In the unlikely event that you have cause for complaint or suggestion during your stay, please let a member of the Reception Team know, giving us the opportunity to investigate and resolve any problem. Telling us at the end of a stay, or after you have left the park, does not give us the opportunity to meet and exceed your holiday expectations.

Where do we check in?

Check in at Reception where staff will be available to help you.

Who do I contact for a maintenance issue?

For any issues relating to maintenance, please contact the Park Reception and we will endeavour to get someone out to you as soon as possible. Ensure you have your pitch number / accommodation name to hand.